The Art of the Apology, Part I

“As all married men out there know, apologizing is a bit of an art form. As the Harvard Business School points out: ‘Done right, an apology can enhance both reputations and relationships. Done wrong, an apology can compound the original mistake, sometimes to disastrous consequences.’ Which brings us to our first apology of the day: Sir Alex Ferguson’s apology to referee Alan Wiley.” (Avoiding the Drop), (Avoiding the Drop – The Art of the Apology, Part II)

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